NY and FL
About MONA MODA
Kitchen and Closet Cabinetry, Countertops, Stone, Tiles, Backsplashes, Accents and more...
Based in NY/FL
Additions Coming soon!...
Misc.
Style
Style of any kind
Reviews
By placing an order with MONA MODA DESIGN, it is considered that you have accepted our shipping rules and this return policy.
Assembled cabinets or cabinets with attempted assembly markings or doors with handle holes CAN NOT be returned or refunded. Also, any special order, custom color or discount and final sale items from any product group cannot be returned.
Any other materials have to be in their original packaging, unused, un-cut, without any signs of using the materials in a jobsite, that includes, but not only: screw, nail marks, dirt, paint or cement or any other splashes or stains or odors, grease, oil or any glues. Packaging or the material itself has to be in good condition as received.
Unused, unassembled products can be returned in 10 days time only since taking delivery as long as they are in good condition and in their original packaging. PLEASE NOTE: The return shipping arrangement and costs will be the responsibility of the customer. Returns on these items will be subject to return shipping charges and a 25% restocking fee.
If you return an item that was offered with free shipping, the original outbound shipping costs will have to be paid and will be deducted from your refund.
Once your return request is submitted, please wait for an email from us within 2-4 business days to confirm the return and return address will be provided if your return meets the necessary criteria. Additional photo evidence might be required. Please do not send back any items without our confirmation. Any product sent without a confirmation will be rejected and returned to the sender at sender's expense.
Please verify that you have received all products ordered and they are in the agreed condition before doing any installation or assembly.
Responsibility for measurements
The company is not responsible for the accuracy of the measurements made by customers. Our quoting and design teams can only work based on the information you have submitted. Before placing an order we assume that customers have checked the accuracy of the cabinet order or quote to match the actual situation at the location of the installation. If you are not sure of certain dimensions - please order a narrower cabinet plus a filler.
Responsibility for color match
We do our best to provide the most accurate information on the color and texture of our products. If you are in doubt we do offer sample service and you can request more photos or videos in different lighting and even side-by-side comparisons of different samples from our project managers for you to make an as informed choice as possible. An order placement with MONA MODA DESIGN is a confirmation that the client has made an informed decision and has accepted the color based on information provided.
Important - MONA MODA DESIGN cannot take responsibility of any quoted sizes to fit your installation site nor we can take responsibility that our design plans will be accurate if we have not provided a measuring service by our certified installers and the measuring service has not been ordered and payment for the service processed through the store with a received order confirmation via our store notification or an email confirmation.
Some items that are special order or custom order door styles - made to order or that are on discount or final sale cannot be replaced or refunded and are sold as-is. Please consult your customer care representative for details.
Damaged Products
Our intention is to ensure your items are delivered in perfect condition. In the unlikely event that some items of your order would be damaged when you picked them up or order is delivered - we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
We will do all possible to accommodate your part replacement but we do need your cooperation:
Cabinets or other products that are damaged at delivery are replaced free of charge if manufacturer is accepting the replacement request. Any requests have to be made not later than 7 days time from the delivery and before any assembly. The same applies for missing trim or parts. If you have started to assemble - all responsibility is transferred to the cabinet installer. Some parts are available to be purchased separately whereas other come only with a new set of a complete item.
For flooring, decking boards, moldings and kick boards or other items that are meant to be cut for installation it is acceptable if ends are slightly damaged, rubbed or cracked at transportation. Tile products - tiles are fragile and for tile up to 7% damage is accepted as normal. Please make sure you always order at least 10% more any material. In some installation cases even 20% more material is required. This relates also to cabinetry crown moldings, toe-kicks, flooring boards, decking boards. If you are unsure, please ask our team for advice to calculate the right amount. Always order at least one stick more of trim or boards than you have calculated as single boards cannot be shipped alone.
In most cases you are required to provide photos via email in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required. Please take a photo of the item in question with its original packaging box in the background so that the item code on the packaging is visible and send it to info@cabinetsalescenter.com + an itemized / part description email is the best way to get a faster replacement part. In case we will not receive a detailed and clear part replacement inquiry we will attempt to contact you for clarification of parts needed. If client is not reachable by our technical department by phone or email and is not providing additional information that we have requested within 5 business days we will close the case as solved this also relates to lack of written reply, abandoned emails or not provided answers by the customer if our team has asked for additional evidence.
Other items
Other items that are not cabinets can be returned unused in the original packaging in 10 days time provided that they are not custom made - please note that only standard stock products can be returned. Special order items made to fit customer's provided dimensions and specifications cannot be returned. This can include pre-cut boards, panels, moldings, aluminum systems, windows, pre-cut decking, basically any product that is custom made.
Refunds and Canceling We do not offer refunds, we offer store credit for other products that you can use in our store in 90 days time.
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. We are only able to accept cancellation requests via phone and email within 24 hours of the original order placement only.
All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been canceled. MONA MODA DESIGN is unable to cancel an order once it has been processed for delivery or been assembled for delivery.
If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been canceled, Cabinet Sales Center will process the refund back to the original method of payment within 5-15 business days.
Order review and reporting any missing or damaged items
While we know that installations can be lengthy and often involve also other works and sometimes works before cabinets can be installed are not finished on time, we do require our clients to review the order and check for any missing or damaged parts as soon as order has arrived or at latest in 7 days or 1 week's time from receiving the order. This allows us to quickly follow up and send out any necessary parts quickly.
Please note that custom color panels & parts can take longer than standard in-stock parts & colors.
We do understand that in some cases you need more time and a 30 days time is the maximum for any installation related or wrong size, non-fit or missing part claims. Same time frame is suggested for any additional item inquiries in case you need more materials for your build-out. Any such claims or reports have to be sent in via email with added photos and detailed descriptions. We will process your inquiry as fast as possible and reply via email with ETA.
Any later inquiries can be considered a new order and any later claims are considered as standard warranty procedure.
We will do our best to accommodate your order or inquiry as fast as possible but please note that from time to time our suppliers change the available styles and lead times of certain custom colors without prior notice.
Colors
Wood is nature, cabinets may vary in color, texture and grain.
Painted finishes - wood will undergo expansion and contraction. As such, finish stress lines may become visible on cabinets, especially at the joints. These are not considered a defect.
Storage after delivery
Once products are delivered customer is responsible for the storage in dry place in normal room temperature. Storing the cabinets in garage or storage without humidity control can damage the product and panel warping is possible. If you need to store cabinets unassembled due to general renovation, please take the necessary steps to provide humidity control. As we cannot be sure about your storage conditions any claims can be processed only in the first 7 (seven) days after taking delivery. There are absolutely no returns possible after 10 days have passed since you have taken delivery. If you have questions, please ask our project managers and we will try to accommodate any reasonable claims.
While you are here you might want to read our Shipping policy.
Custom manufactured items including cabinets, windows and any other custom product have different return and exchange policies and mostly are handled under manufacturers warranty conditions and cannot be returned once your order enters production. Custom cabinet doors or specific hardware may have warranty that varies in length based on materials used. For some hardware and components of cabinets even up to 12 year warranty is possible and written so in your order confirmation sheet. Custom cabinet hinges and glades also have their own warranty rules from minimal to lifetime warranty. Please inquire about custom manufactured item warranty rules at your sales representative before placing an order for Custom cabinets.
Due to increased online fraud any attempt to process a chargeback instead of following our return policy or without a proper reason or without prior contacting us in writing and following our return policy or not returning the delivered items as per return rules set in this return policy and in the set time frame and not actively working with our store for a solution will be considered as intentional fraud and will cause legal action even if the initial chargeback is resolved in customers favor.
By placing an order with MONA MODA DESIGN it is considered that you have accepted our return policy and our shipping rules.
Privacy Policy
MOnA MOdA DESIGN (“mmd,” “Company”, “we”, “us”, “our”) is committed to your privacy. This Privacy Policy (the “Policy”) describes the types of information we may collect from you when you visit our website www.MOnAMOdADESIGN.com/ (the “Website”) or that you may provide when you interact, register with, access, or use any mmd services on the Website (collectively with the Website, the “Services”), and our practices for using, maintaining, protecting, and disclosing that information. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our Website.
This Policy does NOT apply to information you provide to or that is collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
- Information Collection
- Information Usage
- Information Protection
- Cookie Usage
- 3rd Party Disclosure
- 3rd Party Links
- Google AdSense
- COPPA
- CAN SPAM
- SMS OPT-IN
WHAT INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG OR WEBSITE?
We collect serval types of information from and about users of our Website including:
- Personal Information. When ordering or registering on our Website, as appropriate, you may be asked to enter your name, email address, phone number, Zip Code or other details to help you with your experience.
- Non-Personal Information. This includes, but is not limited to, user behavior on our Services and aggregated generic information. This is information that is about you but individually does not identify you.
- Usage Information. This includes, but is not limited to, information about your device including IP address, browser type and version, time zone setting, page interaction information collected through cookies and other tracking technologies.
WHEN DO WE COLLECT INFORMATION?
We collect information in the following ways:
- Directly from you when you provide it to us. We collect information that you provide to us, including but not limited to, information you provide by filling in forms on our Services, such as information provided at the time of registering to use our Website, posting material on the Website, or requesting further services on the Website. We may also ask for this information when you report a problem with our Services, or exercise your privacy rights and choices (see “Your Privacy Rights and Choices”).
- Automatically as you navigate through the Website. Information collected automatically may include usage information as described above, and we also may use these technologies, at times in connection with third party services, to collect information about your online activities over time and across third-party websites or other online services.This Website uses “cookie” technology to obtain non-Personal Information from online visitors. We don’t extract Personal Information in this process. Rather, cookies allow us to update and improve our Website. Even if you set your browser not to accept cookies, you can still use most of the features of the Website.
- From third parties, such as our trusted business partners and affiliated companies. Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. At times we receive contact information from affiliated companies and companies that we have partnered with, such as franchisors, and we may utilize this contact information for marketing purposes. You have the ability to opt-out of these marketing communications at any time. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other Website features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our Website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To contact you by phone, email, and text, including using automated technology to dial you, to discuss our products, offers, and services and your project.
- To administer a contest, promotion, survey or other Website feature.
- To send periodic emails regarding your order or other products and services in which you may have an interest, including the availability of products and services from our affiliated companies.
- We may share your contact information with or receive your contact information from affiliated companies and companies that we have partnered with, such as franchisors, and this this contact information may be used for marketing purposes. You have the ability to opt-out of these marketing communications at any time.
Your Privacy Rights and Choices
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or alert you when cookies are being sent. Note that some parts of the Services may then be inaccessible or not function properly if you do so./li>
- Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by contacting us using the information provided in this Policy.
- Promotional Offers from the Company. If you do not wish to have your information used by us to promote our own or third parties’ products or services, you can opt-out by contacting us using the information provided in this Policy. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
- Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us using the information provided in this Policy.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Certain data protection laws may provide you with more privacy rights than those listed above, depending on your citizenship or residency.
HOW DO WE PROTECT VISITOR INFORMATION?
Our Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Website as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.
Do we use ‘cookies’?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that make your Website experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless disclosed within this policy.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our Website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our Website.
Google, as a third party vendor, uses cookies to serve ads on our Website. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our Website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our Website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
SMS OPT-IN
Opt-in to receive coupons, schedule consultation, or chat notifications via SMS from MOnA MOdA DESIGN Message Frequency, Reply HELP for help, Reply STOP to stop. Message and data rates may apply. Mobile information will not be shared with third parties for marketing or promotional services.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email US AND we will promptly remove you from ALL correspondence.
Changes to Our Privacy Policy
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy by posting an updated copy on our website. Please check our website periodically for updates. The date the Policy was last revised is identified at the bottom of the page. You are responsible for periodically visiting this Policy to check for any changes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Last Revision Date: 04/01/2025
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All offers apply to purchase ofMOnA MOdA DESIGN Cabinet Renewal only, and must be presented and used at time of estimate. Minimum purchase and deposits required. Qualified buyers only. Plan 2521. Subject to credit approval. Rates range from 15.85% - 21.19% APR (interest rates range from 17.99% - 24.99%). Loan amount and rate will vary based on your income and creditworthiness. 12 month promotional period ("Promo Period") during which interest is billed but will be waived if the amount financed is paid in full before Promo Period expires. Monthly payments are not required during the Promo Period. Any unpaid balance and amounts owed after Promo Period will be paid over 84 monthly payments. For example, assuming the full credit limit is used on loan approval date and no payments are made during Promo Period, for every $1,000 financed at a fixed interest rate of 24.99%, 12 monthly payments of $0 followed by 84 monthly payments of $28.29. This example is an estimate only. Actual payment amounts based on amount and timing of purchases. Call US for financing costs and terms. MOnA MOdA DESIGN® program consumer loans are made by td Bank, Member FDIC, NMLS #, without regard to age, race, color, religion, national origin, gender, disability, or familial status. MOnA MOdA DESIGN is a financial technology company that manages the MOnA MOdA DESIGN® program by supporting originations and servicing the loans on behalf of banks and other financial institutions that make or hold program loans. MODA MONA DESIGN® is a registered trademark of MOnA MOdA DESIGN and is licensed to banks and other financial institutions for their use in connection with the MOnA MOdA DESIGN are not lenders. All credit decisions and loan terms are determined by program lenders. May not be combined with other offers or applied to previous purchases. Valid only at select locations. See location for details. Cabinet style and feature availability varies by location and may be different than pictured.
- By completing the form, I opt in and consent to have MOnA MOdA DESIGN, Neatly, contact me to verify my information, schedule an appointment, or inform me of future product updates, which may include marketing. I consent to receive calls that use automated technology or a pre-recorded voice at the phone number(s) provided. I also consent to receive texts that use automated technology at the phone number(s) provided which may be on a do-not-call list. Consent is not required to receive goods and services. I can call the phone number found at the top of this web page. Please see our Terms & Conditions/Privacy Policy. Msg & data rates may apply. Msg frequency may vary.
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